Articles

Thanks to the People Who Make our Places

By Victoria Brunt
Property Management Executive at British Land

01 Mar 2017

Congratulations to our quarterly award winners, who stood out for going above and beyond to deliver our sustainability strategy and help us create Places People Prefer.

The British Land quarterly awards recognise the top achievers in our supply chain, nominated by colleagues, occupiers and service partners, and assessed by a panel of judges.

Futureproofing

  • Augustin Defour of Bouygues received multiple nominations for an outstanding job at The Hempel Collection. Over three years, Augustin led a team that delivered an extremely high quality product on a complicated construction site. The post construction BREEAM Excellent score increased to 82.5% from the design phase, reflecting the team’s continual improvement. The focus on minimising disruption to neighbours was exceptional, including liaising with a celebrated violinist about timings for her rehearsals. The team also provided a test bed for our 2020 sustainability strategy and exceeded targets, with 80% of site jobs going to people living within 25 miles, 36% of site spend going to firms within 25 miles and the site team volunteering over 260 hours in the community.
  • Mick Redmond proactively partnered with suppliers and occupiers to improve on 350 Euston Road’s record gas reductions, saving a further 10%. His efforts also led to 20 Triton Street becoming the first property to gain occupier agreement for efficiency projects identified through Energy Savings Opportunities Scheme audits, set to achieve payback within two years and deliver ongoing savings; there’s already been a 50% reduction in air handling unit energy consumption.


Wellbeing in Offices

  • Aurore Vandenneste of Ultimate Security Services at 7 Clarges received multiple nominations for outstanding service. New occupiers described her as ‘amazing’, the construction team praised her helpfulness and a colleague commented: “I cannot express how indispensable Aurore has become and how valued she is to me and her colleagues. The example that she has set has inspired other members of the team to strive to improve.” 
  • Whether it’s stepping up in urgent situations to clean occupier areas they’re not responsible for, giving waste training to occupiers’ cleaning teams or working out of hours, Lee Stone and the JP Conry Cleaning Services team at Brock Street continually provide exceptional service. They attracted particular thanks from occupier Diorama Arts Centre after dealing with an emergency situation and thoroughly cleaning up when the occupier’s cleaners weren’t on hand. 
  • As Reception Manager for six Regent’s Place buildings, Noemi Szolcsanyi of Portico demonstrates wholehearted commitment to service. When occupier Lendlease asked for the building team to start managing visitor services for them, Noemi went above and beyond to ensure a smooth transition – training the occupier team on visitor procedures, coaching them on the online tools and liaising closely with the Property Manager throughout.

Wellbeing in Retail

  • In appalling weather conditions, Neil Reid of ABM at Fort Kinnaird went the extra mile to help a visitor upset about a flat tyre. After offering to fit her spare tyre, Neil realised it was faulty. He checked whether any colleagues had a suitable spare for the visitor to use to get home where she could arrange for a replacement, but no one had a similar car. So, he visited three garages before finding one that could repair the tyre. He then fitted it, seeing a happy customer safely on her way.
  • Mike Paris of ABM at Whiteley has been named a local hero on social media. One freezing evening, three young boys were setting off for home from the Centre. Two lived close by but one, aged nine, lived three miles away, didn’t have any lights on his bike and was anxious about the long walk home. Step in Mike, who called the boy’s parents to see if they could pick him up but they didn’t have a car. So, Mike bought and fitted lights for the boy’s bike. However, it was getting darker and the boy became upset at the idea of getting lost. Mike quickly booked a taxi and took him home safely. Within hours, this act of kindness had circulated on a local Facebook page, gaining 417 likes and winning plaudits for a ‘Whiteley hero’ and ‘first-class caring hero!’.
  • Della Penny, Bob Winston, Andy Clark, Paul Dadds and George Scoles of ABM at Drake Circus intervened to prevent a vulnerable teenager from attempting suicide and then spent time gently talking with her, helping the police gain vital information to safeguard her going forward. 

Skills and Opportunity

  • Sean McCullagh and Peter Tierney of TGM Contractors at Clarges are reinvesting profit to train the next generation of drylining professionals. In the first year of their new business, they’ve created two quantity surveying apprenticeships and started to establish a drywall academy, all while setting new standards for delivery and safety. Tom Storey of K10 commends their passion and willingness to invest time, money and effort to develop the sector’s future workforce. 

Community

  • The enthusiastic support of Dawn Osborne at Meadowhall inspired colleagues to help bring festive cheer to 400 lonely people at Sheffield’s Home Alone Christmas Dinner, organised by Gloria Stewart. Ben Hill of Broadgate Estates described the event as incredibly heart-warming, commended Dawn’s selfless desire to help local people and noted how her infectious enthusiasm helps cement strong relationships with the community, key to how Meadowhall and British Land are perceived in Sheffield.
  • Alan Barker at Broughton organised a special visit to Chester Zoo for dementia patients and their carers, reigniting childhood memories. He also secured retailer donations for goody bags, with film tickets donated by Cineworld, a meal for two at Frankie & Benny’s and a keepsake book of the day. Alan’s efforts kick-started a partnership with the local Dementia Friends and Alzheimer’s Research UK, supporting Broughton’s work to become a dementia friendly venue.

Special recognition

  • James Bragg of Facilities Management North West has provided 18 years of first-class service at Broughton – ever since the Centre opened! Valued by the local community, occupiers and visitors, James always goes beyond the levels expected. One recent example saw him use his own AA membership to assist a distraught mother who had accidentally locked her baby in her car. James will be much missed when he retires this year and we wish him the very best.

Additional nominations

  • Alessandro Bolognese of Portico at Regent’s Place
  • Anna Joanne Bil of VSG Security at Ealing Broadway
  • Cath Duce of WHSmith at Whiteley
  • Centre Team at SouthGate
  • David Mills and Mark Tallis of Sir Robert McAlpine at 100 Liverpool Street
  • David Wait at Serpentine Green
  • Don Johansen of KPS at Teesside
  • Elaine Retallic, Kevin Molloy and Marcin Lech of Westgrove Group at Giltbrook
  • Emma Gordon, at Regent’s Place
  • Filipa Franco at Marble Arch House
  • Graham Lengthorn at Broadgate
  • Hollie Barrett of Laing O’Rourke at Clarges
  • Janie Harding Edgar at York House
  • Lisa MacGregor at Whiteley
  • Micaela Baptista of Principle Cleaning Services at Paddington
  • Michael Doody at 7 Clarges Street
  • Michael Petryszyn of Ultimate Security at 4 Triton Square
  • Milivoj Matavulj at Teesside
  • Patty Campos of Broadgate Estates
  • Sean Howson of Second London Wall at Clarges
  • Trevor Quintyne of Optimum Group Services at The Leadenhall Building.

We will announce further winners next quarter, in the run up to our annual Awards for Excellence ceremony in June 2017.

The thoughts and opinions expressed above are those of the individual author, and do not necessarily represent the views of British Land or other employees of the company. For further details of relevant legal terms and conditions, including those relating to information you provide to us in the comments below, please refer to the Website Terms and Conditions.

Back to Articles