Sustainable Placemaking Superstars

By Matthew Webster
Head of Wellbeing and Futureproofing at British Land

19 Dec 2016

Thanks to our quarterly award winners for going above and beyond to deliver our 2020 Sustainability Strategy and help us create Places People Prefer.

Well done to everyone nominated – and particularly the winners. You really are sustainable placemaking superstars!

Wellbeing in retail

  • Customers and colleagues describe Colin Kemp of Westgrove at Giltbrook, Nottingham, as the kindest soul. When a visitor with dementia couldn’t remember where he’d left his car or indeed his own name, Colin led him to the customer hub and chatted with him over a warm drink, piecing together enough information to get in touch with the gentleman’s family, who were very thankful. As our Autism Champion, Colin has also supported autism friendly initiatives and sourced toys for the sensory room we’re planning. He’ll be much missed when he retires later this month – but we wish him all the best and hope that he continues to visit regularly.
  • Melanie de Andrades of Glasgow Fort inspired nearly 100 retail staff and colleagues to climb Munro Ben Lomond and organised the hugely successful event. Many of the first-time hillwalkers have since pledged to do more to get fit, over £5,600 was raised for Alzheimer's Scotland and a lot of local goodwill was generated. Glad to hear that the sun shone on the climbers.
  • Guy Henderson at SouthGate, Bath, has transformed team morale since becoming Centre Manager last year. He’s built loyalty and pride – introducing Employee of the Month awards, Friday Treats and rise and fall desks, revamping the break area with new appliances and comfortable seating, offering more personal development opportunities and supporting remote working for work-life balance. When retendering cleaning and security, Guy also negotiated improved working conditions and benefits for the team. The result is a motivated team that does everything possible to make visitors smile.

Wellbeing in offices

  • Incentive Lynx Security fielded two winners this quarter. Occupiers and colleagues of Olajide (Ade) Adegboyega at The Leadenhall Building say that he’s a true ambassador, with a smile that’s infectious. Ade’s attitude, manners, professionalism and politeness shine through in everything he does, all whilst safeguarding visitor security. The positive image he brings to the building and occupiers contributed to Ade winning Incentive Lynx’s Employee of the Year award.
  • At Ebury Gate, Muhammad (Mo) Faheem received multiple nominations for first class service, with one occupier commenting, “Mo knows everyone's name and we feel comfortable and secure knowing he is our ground floor first point of contact”. Other feedback praised Mo’s cheerful persona, service with a smile, politeness, diligence and all round excellent service. Well done Mo.
  • Agnieszka Pietal of Principle Cleaning is described by occupiers at Paddington Central as fantastic and a credit to the team. She recently helped occupier Microsoft with a surprise visitor, acting as a translator and accompanying the visitor to the station afterwards. Agnieszka’s prompt actions on another occasion prevented the theft of a bicycle, and her ongoing service efforts have won three Paddington Central ‘On the Spot’ awards.


  • Hammad Gilani of Mitie Security at Ealing Broadway led the team in collecting 1,930 bags of good quality items for the British Heart Foundation – triple last year’s total. This will generate £34,470 for lifesaving research. Hammad involved all 76 retailers, enthused colleagues to bring in bags from their family and friends, and set up a staffed stall. When visitors mentioned difficulties in bringing bags to the centre, the team gathered contact details for those who’d like bags to be collected. Together with colleagues, Hammad then did pick-ups from houses across West London after work.
  • Lisa MacGregor and Nicola Sinden have shown outstanding commitment to making Whiteley, Hampshire, the heart of the community. Highlights include a charity netball tournament that brought retailers together, Dementia Friendly training for 20 retailers, over 1,000 bags collected for the British Heart Foundation and a phenomenal response from retailers for Portsmouth’s Rucksack Event to support homeless people. Retailers, their staff and centre staff filled 36 rucksacks with essential items including warm clothing, sleeping bags and well-stocked wash kits, as well as food for the soup kitchen and 64 gift bags containing playing cards, notebooks, pens, chocolate and sweets. Congratulations also to Lisa for being named Team Member of the Year Runner Up in Portsmouth’s Retail & Leisure Awards.


  • Peter Parkinson at SouthGate, Bath, has led impressive improvements, including reducing gas use by almost 100%, electricity by 15% and water by 25% since 2015, and achieving zero waste to landfill. Initiatives include fitting energy efficient LED lighting and timers throughout the centre, commissioning a water harvesting system, questioning every element of consumption to maximise efficiency and encouraging everyone to find improvements. Inspiring results!
  • Ross Tredget, Andy Groarke and Lewis Kinneir of Carmody Groarke have been instrumental in developing our placemaking strategy for Paddington Central. They’ve turned initial concepts into brave new designs for buildings that will have positive impacts – delivering improved dining and leisure facilities and broadening Paddington Central’s appeal as a mixed-use destination.  We’ll be hearing a lot more from this team in 2017.  

Skills and opportunity

  • Andrea Cavanagh of The Source Skills Academy made an incredibly positive impact on young jobseekers completing our Bright Lights pre-employment training course. Trainees said: “One of the most amazing tutors we have ever had… never met anyone as genuine, down to earth and supportive as Andrea… my amazing tutor Andrea dealt with my problems and supported me throughout the course.” One trainee’s heartfelt comments about the impact Andrea has had on her life moved some people to tears at the Beaumont celebration event. The Source has a wonderful team of passionate, dedicated tutors, but Andrea is a standout. More on Bright Lights pre-employment training here.
  • Mark Collins at Broadgate was awarded Volunteer of the Month by community partner the East London Business Alliance (ELBA), in recognition of his exceptional support for our joint Broadgate Connect local training and employment programme. Mark has rallied retailers to host local jobseekers on placements to give them real-life work experience and skills, taken part in many employability workshops, led a bespoke tour of Broadgate for the Young Black Men community project and provided valuable mentoring to a local small business. More here.

Additional nominations

  • Ailsa Fraser at Eden Walk, Kingston
  • Andrew Scharf of Broadgate Estates at The Hub
  • Dan Gaunt of Fox Lloyd Jones
  • Dariusz Ramotowski and Jean Barros of Sowga at Marble Arch House
  • David Wait at Serpentine Green, Peterborough
  • Filipa Franco of Broadgate Estates at Marble Arch House
  • Frank Penfold and Paul Howard of Optimum Building Services at Regent’s Place
  • Godfrey Blair of Incentive Lynx at York House
  • Hayley Baldwin of Build a Bear at Drake Circus, Plymouth
  • James Bragg and Lee Davies of Facilities Management North West at Broughton, Flintshire
  • James Farley of ABM at Drake Circus, Plymouth
  • Jane West, Matt Boxall, Mike Clark and the team at Teesside, Stockton
  • Jeffery Brown-Maclean of Incentive Lynx at The Leadenhall Building
  • Kevin Molloy of Westgrove at Giltbrook, Nottingham
  • Liz Waters of Sir Robert McAlpine at Broadgate
  • Engie maintenance team at 155 Bishopsgate, Broadgate
  • Michael Ruby and Niall O’Brien of Maylim at Paddington Central
  • Sarah Bullen of Broadgate Estates at Ebury Gate
  • Tommy Gabriel of Broadgate Estates at Canada Water
  • Trevor Quintyne of Optimum Group Services at The Leadenhall Building
  • William Herrera-Garcia of Principle Cleaning at Paddington Central

The people listed here were nominated by our staff, suppliers and occupiers, and assessed by a panel of judges. We’ll announce further winners each quarter, in the run up to our annual Awards for Excellence ceremony in June 2017.

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