Policies and documents

Our corporate responsibility activities are guided and supported by a range of plans, policies and other documents.

• Natural resources

  Biodiversity Programme PDF > (352KB)
  Fit-out Waste Guide
  PDF > (747KB)
  Biodiversity Delivered Leaflet PDF > (645KB) Waste Management
  PDF > (90KB)
  Water Management
  PDF > (87KB)
  Energy Management > (105KB)

• Customers

  Retail Portfolio Quick Guide PDF > (1.28MB)
  Our Service Commitment PDF > (28KB)
  Service Charge Code PDF > (424KB)
  Lease Code PDF > (547KB)
  Our Approach to Customers PDF > (83KB)
  

• Suppliers

  Service Charge Procurement Policy PDF > (54KB)
  Supplier Payment Policy PDF > (26KB)
  Our Approach to Staff and Suppliers PDF > (105KB)
  

• Corporate

  CR Policy PDF > (40KB)
  CR reporting >
  Sustainability Guide for Acquisitions PDF > (1MB)
  Charitable and local community funding guidelines PDF > (31KB)
  Our Approach to Communities PDF > (104KB)
  

• Property development

  Sustainability Brief for Developments PDF > (6.6MB)
  Sustainability Brief for Refurbishments PDF > (2.83MB)
  Ropemaker Sustainability PDF > (485KB)
  

• Property management

  Sustainability Brief for Management >
  York House 2010 Case Study PDF > (2.6MB)
  Biodiversity Action Plan for Soft Landscapes PDF > (581KB)
  Biodiversity Action Plan for Urban Areas PDF > (676KB)