We launched our partnership approach to corporate responsibility in 2007, following a review of our activities, informed by stakeholder feedback, expert opinion and benchmarking. We continue to actively engage with our stakeholders and will be carrying out further independent surveys to get their feedback.

The key material issues managed and monitored through our partnership approach to corporate responsibility are:

Natural resources: We aim to improve energy efficiency, reduce water use and cut waste to landfill. This reduces our costs and those of our occupiers, as well as conserving precious natural resources.

Customers: We aim to build closer relationships with our customers to help them to achieve their goals, and to help us to achieve ours.

Communities: We aim to foster economic regeneration and to demonstrate the highest standards of ethical behaviour in our dealings with communities and the built environment.

Staff and suppliers: We aim to treat our suppliers and staff as members of a single team who work together to ensure the success of our business and delivery of excellent service to our customers.

This year, we developed eight new medium-term targets to drive performance further. We publish comprehensive performance data and progress statements against our targets.