Benchmarking and measuring

We benchmark our performance against our peers through a number of industry indices.

Benchmarking and measuring enable us to monitor our progress and compare our performance to our peers. They also inform the targets that we set annually to drive performance.

Our use of resources: In 2009, British Land was recognised in The Sunday Times 60 Best Green Companies Index and included in the index of the Global 100 Most Sustainable Corporations, for the second year, The Company has been listed on the Dow Jones Sustainability Index since its launch in 2000 and is a FTSE4Good listed company.

Our customers and us: In 2008/09 British Land achieved the top quartile on the Real Service Best Practice Index of Customer service, for the second year. We benchmark our occupier survey findings against the Occupier Satisfaction Index. We also benchmark our service charge management through audits by the Property Managers Association, achieving six gold and three silver awards so far.

Our communities and us: In 2008 we joined the London Benchmarking Group for community investment, informing the development of our community involvement programme.

Us and our suppliers: We benchmark our construction performance using the Considerate Constructors Scheme. We also measure our health and safety performance against the national average, as published by the Health and Safety Executive.

• A construction worker on our Ropemaker development

  

  Our contractors achieved an average Considerate Constructors Scheme
  score of 36 out of 40. This is 13% above the national average.