Retail Managing Agents

Our managing agents support the business needs of retailers by ensuring that our properties offer a safe, well-presented trading environment for retailers and customers.

They do this by ensuring the site is managed to agreed standards, procuring services for cleaning, maintenance and security, controlling service charge expenditure for all retailers, ensuring all legal requirements (including health and safety) are observed and co-ordinating marketing support.

Who we are

Churston Heard
Peacocks Shopping Centre in Woking
John Paul Jackson
E:
T: +44 (0) 20 7318 7877

Colliers CRE
Shopping/retail parks in Scotland, Ireland and Stockton-on-Tees
Andrew Walker
E:
T: +44 (0) 131 240 7542

Montagu Evans
Shopping/retail parks in Scotland
Barry Finlayson
E:
T: +44 (0) 141 227 4683

Munroe K
Shopping/retail parks in South England and Wales as well as shopping centres in Basildon and Hull

John Albany-Ward
E:
T: +44 (0) 20 7292 8194

Savills
Shopping/retail parks in North England and Wales

Nick Herward
E:
T: +44 (0) 161 277 7237

Jonathan Jessop
E:
T: +44 (0) 161 277 7235

Matthew Whiteley
E:
+44 (0) 161 277 7232

Smith Young
Meadowhall Shopping Centre in Sheffield
Ian Middleton
E:
T: +44 (0) 114 256 8089

What we do

In 2007 you asked for more information on what our managing agents do.

Service charge management

  • Budget preparation
  • Mid-year forecasts to the year-end
  • Annual year-end reconciliations
  • Collection of receivables
  • Payment of payables
  • Cash flow management
  • VAT reporting
  • Respond to retailer issues or questions

Procurement

  • Specify performance requirements
  • Tender contracts to deliver value for money
  • Manage contractor performance where there is no Regional/Centre Manager
  • Prepare preventative maintenance schedules
  • Maintain approved contractor list

Site management

  • Recruit site management
  • Personnel administration of site management
  • Manage and monitor site management
  • Inspect occupied units annually
  • Maintain and update site regulations including health and safety

Marketing

  • Co-ordinate marketing support

Retailer head office liaison

  • Communication and contact
  • Respond to any issues or questions

Property records maintenance

  • Maintain leases and floor plans
  • Process retailer applications to vary the lease
  • Monitor retailer compliance with the lease
  • Maintain key events log for the lease lifecycle

Insurance

  • Appointment for reinstatement valuations
  • Administration of receivables and payables
  • Co-ordinate claims with insurer
  • Respond to retailer issues or questions