Occupiers
Improving customer satisfaction
The value in our portfolio comes from customers choosing to lease our buildings. We are committed to continuing to develop the ways we work to support our customers’ own business needs more effectively.
Occupier Survey 2007
In 2007 we commissioned independent research seeking feedback from our occupiers on how we work with you to support your needs and how we manage our properties. 73% of property directors surveyed rated their overall satisfaction with British Land as 'good' or 'excellent'.
View occupier feedback and find out what we plan to do to improve customer service further >
Service charge management
In 2006 we reviewed how we manage our service charges and introduced a number of changes to ensure that we exceed the standards set out in the new Service Charge Code.
Find out what we are doing to improve service charge management.
Key Account Programme
In 2006, following feedback from occupiers, we identified 85 particularly important customer relationships and established a Key Account Programme. Find out what we are doing to build relationships with occupiers.
Environmental initiatives
We are working with occupiers around the UK to help them achieve their environmental objectives and improve our own environmental performance. Find out what we are doing to improve environmental performance.
Contact Details
We always welcome any feedback from our occupiers.
For general feedback please contact:
Justin Snoxall
T. +44 (0) 20 7467 3464
F. +44 (0) 20 7935 5552
Justin.Snoxall@britishland.com
If you want to provide specific property feedback please visit property contacts >