Targets 2007
Key Perfromance Indicators (KPI), Objectives and Targets 2007
Occupiers and Suppliers
| Objective |
- Deliver improved customer satisfaction.
|
| Targets |
- Undertake an occupier survey and achieve 30% improvement in overall satisfaction rating from 2005.
- Comply with the new Code of Practice for Commercial Leases and Service Charges in Commercial Property.
- Implement a process to monitor managing agents' achievement of operational Key Performance Indicators.
- Work with occupiers to review opportunities for renewable energy supply to reduce carbon emissions at Broadgate.
|
| KPI |
- Average occupier satisfaction rating (%).
|
| Objective |
- Promote the highest standards of health and safety to suppliers and contractors.
|
| Targets |
- Achieve sustained 100% compliance with the e-risk Manager System across managed properties at Broadgate and Regent's Place in 2007.
- Collate and analyse all accident statistics from managed properties at Broadgate and Regent's Place on a quarterly basis. Identify any trends and set reduction targets.
|
| KPI |
- Health and Safety reportable accident frequency rate on developments.
|
| Objective |
- Engage with first tier suppliers (consultants and contractors) to raise awareness on environmentally and socially sound goods and services.
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| Targets |
- 100% of timber on development and refurbishment projects to be from certified sustainably managed sources.
- Distribute Corporate Responsibility System Documentation Guide to all managing agents and development project teams.
- Review the current Corporate Responsibility and Procurement Policy and consider integrating it within the Company's Procurement Policy.
- Establish process to spot-check first tier suppliers' compliance with the Company's revised Procurement Policy.
|
| KPI |
- % of timber from Forest Stewardship Council (FSC) or equivalent certified sustainably managed sources.
|