In 2011, we carried out our fourth independent UK customer survey. 92% of our office occupiers recommend doing business with British Land.
We aim to be the partner of choice for our occupiers, delivering excellent service and outstanding buildings. We have expanded our in-house team to engage more actively with occupiers on day-to-day property management.
83%
overall satisfaction
“They understand our requirements. They are forward thinking and are a landlord of choice as far as we are concerned.”
“British Land worked quickly to address any concerns raised during the survey and it is clear that support for the implementation of the resulting action plan comes from the highest level in the organisation.”
“British Land values its tenants highly and puts a lot of emphasis on maintaining a relationship. Their developments are very high quality. They are a high quality brand.”
Based on occupier feedback, we will:
Get an update on initiatives to improve property management, communication and service charges, and view the results of recent post-occupancy surveys in our new buildings: Our latest customer satisfaction survey update (Dec 2011)
