In 2011, we carried out our fourth independent UK retailer survey. We aim to be the partner of choice for retailers, understanding and anticipating their needs and helping them to achieve their objectives by providing modern accommodation in prime locations, adaptable to changing formats.
85%
satisfaction as a retailer
“British Land is a very flexible company that understands retail. They provide a service to help us maximise our business.”
RealService carried out 236 telephone interviews with property directors, store managers and estate surveyors. The 'overall satisfaction as a retailer' question was new in 2011 and so does not feature in this chart.
“I think that British Land is a model landlord, as you can go and talk to them and they will listen. It seems that other landlords are seeing the benefit of this and are starting to copy them.”
Based on retailer feedback, we will:
